Frequently Asked Questions (FAQ)

One Trendy Owl: Frequently Asked Questions (FAQ)

🦉 Welcome to Our Nest!
We’re here to make your shopping experience smooth, joyful, and stress-free. Below are answers to common questions—if you need anything else, our wise support team is just a hoot away!

Shipping & Delivery

Q: How long does shipping take?

  • US Orders: 7–14 business days.

  • International Orders: 14–31 business days (varies by destination).
    Note: Delays may occur due to customs, holidays, or unforeseen carrier issues.

Q: Do you offer tracking information?
Yes! Tracking details are uploaded to your account as soon as your order ships. Check the "Track Your Order" page for real-time updates.

Q: Do you ship worldwide?
Absolutely! We deliver to most countries. Additional customs fees or taxes may apply, depending on your location (these are the customer’s responsibility).

Q: How soon is my order processed?
Orders are packed and shipped within 1–2 business days (excluding weekends/holidays).

Returns & Exchanges

Q: What’s your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, with tags attached.

Q: How do I start a return?

  1. Email us at support@onetrendyowl.com with your order number.

  2. We’ll send a return authorization and instructions.

  3. Ship the item back, and once received, we’ll process your refund.

Q: Are return shipping costs covered?
Customers are responsible for return shipping unless the item arrived damaged or incorrect (we’ll cover costs in those cases).

Q: How long do refunds take?
Refunds are issued to your original payment method within 5–10 business days after we receive your return.

Order Management

Q: Can I modify or cancel my order?
Contact us immediately at support@onetrendyowl.com. If your order hasn’t shipped, we’ll do our best to adjust it!

Q: What if my item is out of stock?
We’ll notify you ASAP and offer a full refund or a similar alternative (your choice!).

Q: My package says “delivered,” but I don’t see it. Help!
First, check with neighbors or your delivery hub. If it’s still missing, contact us—we’ll work with the carrier to resolve it.

Payments & Security

Q: What payment methods do you accept?

  • Credit/Debit Cards (Visa, Mastercard, Amex)

  • PayPal

  • Apple Pay & Google Pay

Q: Is my payment information secure?
100%! We use SSL encryption and never store your payment details.

Products & Sizing

Q: Do you have a sizing guide?
Yes! Check our Size Chart for detailed measurements. Still unsure? Email us—we’ll help you find the perfect fit!

Q: Are your products ethically made?
Absolutely. We partner with suppliers who prioritize fair labor practices and sustainable materials.

Q: How do I care for my One Trendy Owl items?
Care instructions are listed on each product page. When in doubt, hand-wash or gentle cycles work best!

Contact & Support

Q: How do I reach customer service?
Email us at support@onetrendyowl.com or use our Contact Form. We respond within 24–48 hours.

Q: Do you offer gift wrapping or notes?
Yes! Add a gift message at checkout. For wrapping, select the “Gift Option” (small fee applies).

Q: Can I get a discount?
Join our Newsletter for exclusive offers! Follow us on social media for flash sales too.

Still Have Questions?
Our friendly owls are here to help! Reach out anytime—we’re passionate about making you feel like part of the flock.

🦉 Shop Smarter. Feel Bolder.
One Trendy Owl Team

P.S. Lost? Confused? Just wanna chat? We’re all ears (and feathers)!